Don't hesitate about the pandemic situation, products you'd order in this website will be delivered next day to anywhere in the U.A.E.

Cancellation of Order(s)

  • You can cancel the order anytime. If the product is already shipped to you, you can file a return with refund, according to the return and refund policy stated bellow.
  • Refunds will be made back to the original payment mode used by the customer. Processing might take up to 45 days to be completed; depending upon the mode of payment e.g: bank/card issuer.

 

Return Policy

Clicks2get.ae offers a 7-day return period, from the day the product has been delivered to you, as long as the product being returned is not part of our non-returnable list of products (list below), and as long as it meets our return policies (explained below).For details on how to submit a return request and our return process, refer to the section at the end of this article.  Non-Returnable Conditions and List of Non-Returnable Products

You cannot return the below unless the product was received damaged or if you received the wrong product. In this case, you are required to return the item unopened and in its original packaging.

• Products that are classified as hazardous materials or use flammable liquids or gases.• Products that have been used by or damaged by the customer, or are not in the same original condition as you received them.• Any consumable product which has been used or installed.• Products with tampered or missing serial numbers or tags.• Products that fall under specific categories, including:

  • Health Products
  • Contact Lenses
  • Hygiene related and personal care products
  • Beauty & Fragrances
  • Or any product not from the above categories but still displaying a No-return policy

 

Which Products Can Be Requested for a Return 

You can submit a return request for a product as long it does not fall into the “Non-Returnable” list of products, explained above.

You can return an item if:

  • You have received a wrong product.
  • You have received a product that is not as described on the site.
  • You have received a damaged product.
  • You have received a product that is found to be a counterfeit.

For valid returns, please consider the below:

  • Make sure the product is unused, in original, unbroken packaging, including all tags.
  • Do not open the product original packaging if you realized it is a wrong product, damaged, different from description or picture displayed, or if you suspect it is counterfeit.

Refund Policy
Refunds will be done only through the Original Mode of Payment on which the customer paid us. And the process might be taking up to 45 days depending upon the payment method. e.g: bank/card issuing authority.

Main Menu