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Frequently Asked Questions
What Shipping Methods Are Available?
Clicks2get.com fulfills the orders deliveries to its customers through courier
Please Refer To the Delivery Information Page
All our shipping fee is for the total order amount over AED 200.
Do You Ship Internationally?
Our primary concern is to fulfill the demand for products within the country. But, we have a plan to export products to foreign countries in the near future. So, at this moment our international shipment is not available. But, hope to start soon.
How Long Will It Take To Get My Package?
Our estimate Delivery will be within 1 to 3 days. But it is possible that the delivery would happen within a minimum of one business day of your order. We aim to process and ship your order within the delivery time mentioned during checkout.
However, sometimes due to out-of-hand circumstances, such as the busy sale periods, or delivery partner issues- deliveries may take more time to be occurred.
In cases of delivery delays, please get in touch with our customer service on [email protected] to give you more information about your order status.
What Payment Methods Are Accepted?
Currently we accept the following credit cards for payment:
VISA Credit Card
VISA Debit Card
Prepaid VISA card
MasterCard Credit Card
MasterCard Debit Card
You can also choose to Cash On Delivery.
Clicks2Get uses Secure Socket Layer (SSL) technology to encrypt and protect the data you send us over the internet.
If SSL is enabled, you will see a padlock at the top of your browser and you can click on this to find out more information about the SSL digital certificate registration.
You will also notice that when you look at the URL at the top of the browser you will see that it begins with ‘https’ instead of ‘http’. This means that you are in secure mode.
Is Buying On-Line Safe?
Obviously clicks2get.ae is a legit company and online shopping site, it’s reliable and trustworthy for safe purchase.
Order & Returns
How do I place an Order?
You can create an account on our website and become our registered customer. In that case, you will have an option to order any products.
How Can I Cancel Or Change My Order?
If you want to cancel or change your order, you will find an option to do that on our website.
Do I need an account to place an order?
Yes you have an account to order any products.
How Do I Track My Order?
Our delivery time starts from the moment an order is accepted and includes a 1-3-days period where your items will be processed and dispatched. Please note, this can take longer during sale.
Once your order has left us, you’ll receive an email with your tracking information so you can follow its progress.
You can also check the status of your delivery by viewing My Orders in your account.
How Can I Return a Product?
Yes, please visit this page for more details: Cancel, Return & Refund
Products that cannot be returned
Please visit this page for more details: Cancel, Return & Refund
If you need to return an item that is damaged or defective then you will need to submit the Return request form with your order number and reasons for return.
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